Gateway Learning Centers offers the following Courses to the Community:

– IT Helpdesk 1&2
– Software Quality Assurance Analyst
– Database Development
– Programming Languages such as Python and Java
– Resume writing and Interview preps.
– Basic Computer programs

Students Learn:

Introduction to Software Quality Assurance:
– Overview of the field of Software Quality Assurance and its significance in software development.

The Importance of Testing in Software Development:
– Highlighting the crucial role of testing in the software development process.

Understanding the Software Testing Process:
– Gaining knowledge about the steps involved in the software testing process.

Functional Testing Techniques:
– Exploring various methods used to test the functionality of software applications.

Non-Functional Testing Techniques:
– Examining different approaches employed to test non-functional aspects like performance, usability, etc.

Automation Testing and Tools:
– Discussing the benefits and tools available for automating software testing.

Managing Test Cases and Test Suites:
– Strategies for organizing and maintaining test cases and test suites effectively.

Test Planning and Design:
– Planning and designing tests to ensure comprehensive coverage of software functionalities.

Test Execution and Reporting:
– Carrying out tests and generating reports to document the results.

Bug Reports:
– Creating and documenting reports to communicate software defects.

Test Maintenance and Improvement:
– Techniques for maintaining and improving test cases and test suites over time.

Test Metrics and Dashboards:
– Utilizing metrics and dashboards to measure and monitor the effectiveness of testing activities.

Quality Assurance in Agile and DevOps:
– Integrating quality assurance practices within agile and DevOps methodologies.

Test Management and Test Project Management:
– Managing testing activities and projects effectively.

Test Environments and Infrastructures:
– Creating and managing environments and infrastructure required for testing.

Security Testing:
– Conducting tests to identify and mitigate security vulnerabilities in software applications.

Accessibility Testing:
– Ensuring software applications are accessible to users with disabilities.

Test-Driven Development and Continuous Testing:
– Implementing test-driven development practices and continuous testing methodologies.

Conclusion: Achieving and Maintaining Software Quality:
– Summarizing the importance of software quality and emphasizing the need for ongoing efforts to achieve and maintain it.

IT Helpdesk Course Modules:

Module 1: Introduction to IT Helpdesk Support
Module 2: Basic Technical Skills
Module 3: Communication Skills for IT Helpdesk
Module 4: Remote Support and Tools
Module 5: Software Applications Support
Module 6: User Account Management
Module 7: Troubleshooting and Problem-Solving
Module 8: IT Security Awareness
Module 9: Professional Development and Career Paths
Module 10: Real-World Case Studies and Practical Exercises